Order Processing And Shipment
All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Sunday.
Standard Delivery
Our standard delivery service for the delivery times for Kathmandu Valley are as follows:
- Inside Ring road: 1-2 business days from the date of order.
- Outside Ring road: 2-4 business days from the date of order.
Shipment Outside Kathmandu Valley
- Urban Center: 4-7 business days from the date of order.
- Rest of the country: 10-12 business days from the date of order.
Other International Deliveries
Product may be returned for any reason within 30 days of original purchase. In order to request a refund, contact Caliber Shoes Customer Service at +0977 (01)4 244748, or info@calibershoes.com to be eligible for the refund. Reimbursement will be issued within a period of 30 days of receipt and will be issued in the same manner as the original payment method. Please refer to the CONTACT page on our website for more details on emails and contact numbers.
Return
Any property of Caliber Shoes registered with the trademark registering body of the country will be the part of Caliber Shoes trademark. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Caliber Shoes service are trademarks or trade dress of Caliber Shoes in the the operating countries throughout the world. Caliber Shoes’s trademarks and trade dress may not be used in connection with any product or service that is not Caliber Shoes’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits human fit craft. All other trademarks not owned by Caliber Shoes that appear in any Caliber Shoes service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Caliber Shoes.
If the product was purchased from an Caliber Shoes distribution channel, the refund must be processed by that Distributor/Courier service. The product must be returned with the original invoice to the Distributor/Courier service who will refund the product purchase price. The Distributor/Courier service will then return the product to Caliber Shoes for a replacement product (if required). If the product was purchased directly from estore, the refund will be processed by Caliber Shoes as per the company policy.
Cancellation
Orders may be cancelled by submitting a written notice before the product is processed for delivery process. Submit written notice via email to info@calibershoes.com with reason for cancellation.
Orders may be cancelled at any time by submitting a written notice at least five (5) business days prior to the next scheduled processing date. Submit written notice via email to info@calibersoes.com or contact us +977 1 4244748
